Can I track my item?
Yes. You will be sent a tracking number and shipping confirmation email as soon as your order has been processed. This email will also contain your tracking number. You can track your order at www.usps.com. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
What courier do you use for deliveries?
We ship all orders via USPS First Class Parcel and all orders come with tracking with can be looked up at www.usps.com
How long does it take for home delivery?
We currently offer First Class USPS delivery service standard delivery for all order in the US and International. First Class orders within the US take approximately 2-4 working days to arrive. International orders can take up to 7-10 business days to arrive.
Why am I being charged for delivery on my order when it states standard delivery is free?
We offer 100% FREE shipping on all domestic orders within the US. International orders are charged appropriately.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our only shipping option currently is Standard first class. If you need faster shipping please call 858-663-4790 to arrange a next day delivery or faster. Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver on weekends.
I haven’t received a shipping email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a email@example.com email address. If you have not received tracking info on an order placed it means that the order is still being manufactured and has not yet shipped.
Why can’t I select next day delivery?
We can only offer next day on goods we have in stock at our factory. All our pewter products will likely be in stock however, all silver orders are made custom to order and takes 3-5 days to manufacture. If you need a rushed shipment please call 858-663-4790.
Do you deliver to PO Box adresses?
Yes we do!
Do I have to pay Customs & import charges if I live outside of the US?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
The customs department of my country have asked me for further information. What should I do?
Each country has its own unique import procedures,which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and US Customs number, via email. We will do our very best to help resolve the matter as quickly as possible.
I'm new, how do I order?
Once you have finished shopping simply go to the checkout, and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Alternatively, you can contact a member of our customer service team on 1(858) 663-4790 to place a telephone order.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
Which credit cards do you accept?
We currently accept ALL major credit cards on our website and on telephone orders – Mastercard, VISA, American Express, Visa Debit, Discovery.
What currencies can I use?
How do I apply a promotional code?
You can add a valid promotion code at checkout.
Can I use a different payment method?
Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Can I get more information on a product?
You can call our customer service department if you have any further questions at 1(858)663-4790.
Can I make an order over the phone?
Yes, telephone 1(858)663-4790, our sales team is available to take your order 9am to 8pm Monday to Fridays and 9am to 5pm on Saturdays.
How do I check if an item is in stock?
From time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on 1(858)663-4790.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
Where is my order?
Most of our deliveries are sent via USPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps. Call 1(858)663-4790
Why am I missing an item in my delivery?
Please call customer Service at 1(858)663-4790 if you are missing any part of your order.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area.
I have a new email address, and I am unable to reset my password. How do I change my password?
We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.
How do I return an item?
If you need to return an item please package up the order securely and ship it to our Returns Department at the following address:
Strickly Boarding Returns
630 South Cedros Avenue
Please include a note of what you need exchanged such as size or product name. Also be sure to include your return address. We have a $20 re-stocking fee and to cover the shipping charge back to you on all returns so please be sure to include that with your return.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on 1(858)663-4790.
How long will it be before I get a refund?
We offer NO REFUNDS, only exchanges. Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, we will prepare and package your exchange for shipping. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your exchange as we need your return address.
What do I do if I have received a damaged item?
Call customer service for a replacement and we will cover both shipping and handling expenses.
Who pays for return postage?
You are responsible for covering return shipping and handling. All returns must include a $10 re-stocking fee and return shipping fee so we can process your return.
Do you deliver to BFPO addresses?
Yes, we are now able to deliver to BFPO addresses.